Damaged or incorrect items
If you've received an incorrect or defective item, please email us at info@liamella.com so we can sort it out for you.
Returns
If you're not happy with your purchase, you can return it within 30 days of receipt, provided it's unused and in its original packaging.
Once your return is approved and received, you'll be entitled to a full refund — excluding return shipping costs, which are the customer's responsibility. We're unable to refund or exchange items that appear to have been used, damaged through misuse, or aren't in their original condition.
Requesting a return
Step 1: Email us at info@liamella.com with your order number, reason for return, full name, address, and photos of the item if it's damaged.
Step 2: We'll get back to you with the correct return address — please don't send your parcel back before receiving this, as returns must go to our central warehouse.
Step 3: Send your item back using a traceable, insured shipping service, as we can't take responsibility for items lost or damaged in transit. As the sender, you're responsible for the parcel until it reaches us.
Step 4: Once we've received and checked your return, we'll process your refund within 7 business days.
Return terms & guidelines
- Items must be unused, with all accessories, and properly packaged.
- Items must be treated with care — no damage from misuse.
- Items involving hygiene considerations must be clean before being returned.
- Defective items must be verified before a return is accepted.
- Return shipping costs are the customer's responsibility.
- Returns are sent to our central warehouse in Asia, so please allow for this when arranging your return.
Contact us
Got a question about your return, or anything else? We're here to help at info@liamella.com
