Do you ship across New Zealand?
Yes, we deliver across New Zealand, including regional and remote areas, with free shipping and Track & Trace on every order.
How long does shipping take?
We process your order within 1 to 3 business days. Delivery then usually takes 7 to 14 business days.
How do I track my order?
As soon as your order ships, you'll receive a confirmation email with your tracking information. You can also check your parcel any time on our Order Status page by entering your order number and email.
How do I find my correct size?
Every product page includes a size chart. Measure your bust, waist and hips, then compare them to the chart to find your best fit. If you're between sizes, we recommend choosing the larger size for extra comfort. Still unsure? Email us at info@liamella.com before ordering and we'll happily help you choose.
What if I order the wrong size?
No worries. Email us with your order number and the size you need, and we'll send you a replacement in the correct size. You can find the details on our Exchanges and returns page.
Can I exchange or return an item?
Yes. You have 30 days from delivery to return your item, as long as it's unused and in its original packaging. Just email us at info@liamella.com to get started. Please note that return shipping is at the customer's cost. Full details are on our Exchanges and returns page.
What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay. Every payment goes through a secure, SSL-encrypted checkout.
I have an issue with my order. How can I contact you?
Send us a message through our Contact page or email us at info@liamella.com, and we'll get back to you as soon as we can.
